UK guide · reviewed 7 September 2026
Returns and exchanges
Check eligibility in the order record and use the current account controls promptly.
Eligibility belongs to the order
Seller and platform rules, product condition and order status can affect whether a return is available. Check for the return or exchange control in the specific order record.
Review QC promptly
Compare the received warehouse photographs with what you ordered. If there is a visible issue, describe it clearly and submit the request through the current account workflow.
Costs and outcomes vary
Return delivery, handling and seller acceptance can affect the result. Read the live terms shown for the order before submitting a request.