UK guide · reviewed 7 September 2026
Item storage and parcel storage are different
Track the item and unpaid-parcel stages separately.
Watch the item status
Storage policy is tied to the status and dates in the account. Do not rely on an old article or a date calculated outside the account.
A submitted parcel is a separate stage
A parcel awaiting freight payment can follow a different storage rule from an item that has not yet been submitted.
Check the current policy
Use the status and deadline shown in your Joyagoo account. Contact official support if an extension, payment deadline or disposal rule is unclear.